Whippy - Login & API Issues – Incident details

Resolved Issue: We are pleased to inform you that the technical difficulties impacting our login system and API services have been resolved.

Cause of Disruption: Our team has identified that the disruption was due to an outage caused by one of our downstream cloud partners. This outage was blocking requests to our Whippy service, leading to the issues experienced by our users.

Current Status: All systems are now fully operational, and users should be able to access their accounts and use our API services without any interruptions.

Ongoing Actions: We are actively investigating this matter to understand the root cause in depth. Our aim is to implement measures that will prevent similar occurrences in the future. We are committed to maintaining a reliable and secure platform for all our users.

Acknowledgement: We sincerely apologize for any inconvenience caused and thank you for your patience and understanding during this time.